Shipping policy

All orders are shipped through FedEx to ensure reliable and safe delivery. Our business days are Monday-Friday not including weekends and major U.S. holidays. Any orders placed on weekends or holidays will begin processing on the next business day . Please keep this in mind when estimating your delivery timeframe.

PROCESSING & HANDLING (Customized/Pre-Ordered Units) : All orders require a 5-7 business days for inspection, processing, and packaging. During this time, your unit is being prepared , customized, and quality checked to ensure it meets our requirements before shipping out. Keep in mind these customized and uncustomized wigs are NOT ON HAND.

Shipping Time (After processing): Once your order has been processed and shipped, delivery will take approximately 3-5 business days to ship to matter your location.

Total Estimated Delivery Time (Uncustomized & Customized/Pre-Order Units): Please allow a total of 7-14 days from the date purchased to receive your order

Ready to Ship: This option is for on-hand products and units. On-hand products and units are available for same day pickup. Orders are shipped within 2-5 business days. For same day shipping, the order must be placed before 2PM EST --- after 2PM EST, the order will go out the next business day.

Tracking Information: Once the order has been shipped you will receive a tracking number via email 

Delays Disclaimer: We are not responsible for shipping delays caused by carrier, weather, or unforeseen circumstances.

Lost or Stolen Packages: Once your order has been marked as delivered by FedEx , we are not responsible for lost, stolen, or damaged packages. At that point it is out of our hands.